Online Returns Form
You can download our Returns form here. Please fill this in and return it with your items to the address listed below.
In the event that your purchase is not suitable, please return it to the address below within 15 days in an unused condition with the original packaging and labels. Goods supplied directly from Paramo should also be returned to Foothills, not to Paramo.
It is essential you include the original Foothills order number and your clear instructions regarding refunds/ exchanges etc. Please do not rely on having e-mailed or contacted us first. We will then replace the item or refund the purchase cost as requested.
Return postage is your responsibility. We recommend that you use Royal Mail "Second Class Signed For" delivery for lower-value items and special delivery for more valuable items.
Customers from the European Union are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. We believe that we have covered this directive.
Please note that we do not accept returns of underwear, books or maps, unless faulty.
Faulty goods can be returned at any time – please contact us first. We will try to sort the problem out straight away; however, certain faults require the item to be sent away for testing. Please ensure that you enclose your details: name; address; telephone number; email; approximate date of purchase; the problem with the goods and what you wish to be done. Please use "Second Class Signed For" delivery and we will refund this amount.
Please note the Health and Safety at Work Act prohibits us from asking any employee to work on dirty clothing or footwear. All returns of used clothing and footwear must be clean.
11, Edgedale Road,