When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Taxable items have 20% VAT (sales tax) included in the price. If your delivery address is outside the UK the VAT will be automatically deducted from your purchase.
We will normally dispatch your order to you in 5 business days. This means goods can take up to a week to arrive. An e-mail will be sent to confirm the dispatch. Please ensure that we are delivering to a location where the parcel can be signed for. If you are not at home please give us an alternative address to deliver to, such as work, or instructions indicating where the driver can leave the parcel. If there are likely to be delivery problems please let us know in advance; a telephone number where the driver can contact you is often a great help.
UK deliveries have postage included (are carriage paid.)
For all overseas deliveries we will quote you a price for International Tracked postage. You’ll be charged Customs Duty on all goods sent from us (or the UK and the EU if you’re in Northern Ireland) if they’re either:
- excise goods;
- worth more than £135.
If you’re charged Customs Duty, you’ll need to pay it on both:
- the price paid for the goods;
- postage, packaging and insurance.
You are responsible for the return costs unless faulty.
If your item is not in stock, we will email or telephone you before deciding how to proceed.
LAST DATES FOR GUARANTEED CHRISTMAS DELIVERY:
21/12/22: Special Delivery (£8.55). You can add Special Delivery to your order Here.
If you have ordered by mistake and would like to cancel please e-mail or phone 0114 2586228 and we will issue a refund.
In the event that your purchase is not suitable, please return it to us unused with the original packaging and labels, within 15 days of delivery (December orders by 15th January). It is essential you include the original Foothills order number and your clear instructions. We will then replace the item or refund the purchase cost. Return postage is your responsibility and we recommend that you use Royal Mail "Second Class Signed For" postage for lower value items and special delivery for more valuable items.
Customers from the European Union are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. We believe that that we have covered this directive.
Goods supplied directly from Paramo should be returned to Foothills, not to Paramo.
Orders placed in December can be returned up to 15th January
Please note that we do not accept returns of underwear, books or maps unless faulty.
Faulty goods can be returned at any time – please Contact us first. We will try to sort the problem straight away. However certain faults require the item to be sent away for testing. Please ensure that you enclose your details – name , address, telephone number, email, approximate date of purchase, the problem with the goods and what you wish to be done.
Please note the Health and Safety at Work Act prohibits us from asking any employee to work on dirty clothing or footwear. All returns of used clothing and footwear must be clean.
Payment is automatically taken at the time of placing an order. Any credit card details you entered are transmitted over a secure (SSL) link to a third party secure processor, in our case ClearAccept. We do not have access to your card information.
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment; e.g. goods may come directly from Paramo. In this case, the third party will not disclose any of the details to any other third party.