When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. For this reason we do not take payment until we know we can fulfil your order. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Taxable items have 20% VAT (sales tax) included in the price.If your delivery address is outside the UK the VAT will be automatically deducted from your purchase.
We will normally send your order to you in 5 business days. This means goods can take up to a week to arrive. An e-mail will be sent to confirm the dispatch. Please ensure that we are delivering to a location where the parcel can be signed for. If you are not at home please give us an alternative address to deliver to such as work or instructions where the driver can leave the parcel. If there are likely to be delivery problems please let us know in advance, a telephone number where the driver can contact you is often a great help.
UK deliveries are carriage paid, for all overseas deliveries we will quote you two prices : one insured at our risk and one uninsured at your risk. You are responsible for the return costs unless faulty.
If your item is not in stock, we will email or telephone you before deciding how to proceed.
If you have ordered by mistake and would like to cancel please e mail or phone 0114 2586228. We don't take any money until the goods are dispatched so no refund will be needed.
In the event that your purchase is not suitable, please return it to us unused with the original packaging and labels, within 15 days. It is essential you include the original Foothills order number and your clear instructions. We will then replace the item or refund the purchase cost. Return postage is your responsibility and we recommend that you use recorded delivery for lower value items and special delivery for more valuable items.
Customers from the European Union are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. We believe that that we have covered this directive.
Goods supplied direct from Paramo should be returned to Foothills not Paramo
Please note that we do not accept returns of underwear, books or maps unless faulty.
Faulty goods can be returned at any time – please Contact us first. We will try to sort the problem straight away. However certain faults require the item to be sent away for testing. Please ensure that you enclose your details – name , address, telephone number, email, approximate date of purchase, the problem with the goods and what you wish to be done.
Please note the Health and Safety at Work Act prohibits us from asking any employee to work on dirty clothing or footwear. All returns of used clothing and footwear must be clean.
We do mot take payment until we dispatch your goods. Any credit card details you entered are transmitted over a secure (SSL) link to a third party secure processor, in our case SAGE PAY. We do not have access to your card information.
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment eg goods may come direct from Paramo. In this case, the third party will not disclose any of the details to any other third party.